Mimi Nicklin is a globally recognized empathy advocate, bestselling author, and the leading voice on Listening-Led Leadership and the multi-trillion dollar empathy gap. As Malaysia’s #1 Workplace Wellbeing Leader, she teaches how empathy is a critical business skill, not a soft one. Her neuroscience-informed keynotes and masterclasses on Psychological Safety, Multigenerational Leadership, and Organisational Empathy are crafted to help leaders balance humanism and capitalism. Having shared stages with Bill Gates and Steve Wozniak, Mimi's work is trusted by the world’s largest brands, including Emirates, Philips, and Shell. She is on a mission to reconnect our workplaces through actionable empathy, transforming how leaders think, feel, and lead for sustained performance and belonging.